Troubleshooting

Most of these are working as intended and just look wrong.

The verification email hasn't arrived

Check your junk folder — that is where it nearly always is. The link also expires, so if it has been sitting a while use Send a new link on the sign-in page rather than clicking the old one.

My handwriting was read wrongly

Open What the marker read under your marks — that is your page as the marker understood it. Where writing could be read two ways it is read the way that helps you, so most of the time this costs you nothing.

If it genuinely got your working wrong, use “It misread my work”. Your page is marked again by a different marker. This is a real re-mark and not an appeal: your score can go down as well as up, and you get one per question.

To reduce it happening: write a bit larger, leave space between symbols, and put each step on its own line. Use + Space instead of squeezing work into the bottom of the pad.

Submit is greyed out

Usually one of:

• nothing has been written yet — one stroke enables it;
• your email isn't verified yet;
• a multiple-choice question with no option selected.

The pad won't draw

If you've already submitted, the pad is locked on purpose so your submitted work is preserved — press New question. Otherwise check the Eraser isn't selected instead of the pen.

Generating a question is slow

A brand new question is written and checked before you see it, which takes about half a minute. Questions marked from bank are instant. Leaving the Specific request box empty makes a bank question much more likely.

I keep getting the same topic

Random topic looks across the whole subject, but only for questions you have not already submitted. If a topic keeps coming back it is usually the one with the most unseen questions left.

Formulas show as raw code

Something like \( x^2 \) instead of the formula itself.

That is a display fault, not your doing. Reload the page; if it persists, tell us which page and question.

Something else

If a question is wrong, use the comment box under its marking — that reaches us attached to the exact question. For anything else, get in touch.

Still stuck? Get in touch and tell us what you were doing when it went wrong.